Check out our answers to FAQs
- How does the Berlin Welcome Card work?
The Berlin Welcome Card includes a travel ticket for the public transport service (such as bus & rail) and the Berlin Welcome Card guide. The Berlin Welcome Card is available as an online ticket and a printed ticket by mail or as a voucher. When purchasing the Welcome Card, each visitor will also receive the practical Berlin Welcome Card guide. One guide is sufficient per group (maximum 4 people), another guide is needed for each additional person.
Upon presentation of the ticket and the guide, visitors will receive the respective discounts & rebates. When purchasing the Berlin Welcome Card including Museum Island, the visitor gets once-daily free access to the museums on Berlin’s Museum Island (special exhibitions are excluded) during the period of validity.
Your advantage: unlike the Berlin day ticket, the Berlin Welcome Card is a flexible ticket, in other words, after validation at the transport companies’ (bus & rail) designated machines prior to starting the journey, the printed tickets are valid for the purchased ticket period (48h, 72h or 4, 5, 6 days). Online tickets do not have to be separately validated before being used for the first time. Their period of validity depends on the specified travel date and the time on the online ticket. As regards tickets for 4, 5 or 6 days, the Berlin Welcome Card expires on the last day of validity at 12am.
- Which types of Berlin Welcome Card are there?
The Berlin Welcome Card is available as a public transportation ticket with discounts on numerous partners:
- Berlin (fare zone Berlin AB, valid for one adult and up to 3 children between the ages of 6 and up to and including 14 years old)
- Berlin+Potsdam (fare zone Berlin ABC, valid for one adult and up to 3 children between the ages of 6 and up to and including 14 years old)
- Berlin Welcome Card Museum Island (fare zone Berlin AB or Berlin+Potsdam ABC, valid for one adult including free entry into the museums at Museum Island, except for special exhibitions! Children up to and including 14 years old travel free on the ticket).
Important: for journeys from/to Berlin-Brandenburg BER Airport, you will need a Berlin Welcome Card for the zone ABC. Unfortunately, an extension of the Berlin Welcome Card AB to include a connection ticket for tariff zone C is not possible.
- Who can you bring along on a Berlin Welcome Card?
Any number of children up to their 6th birthday can travel free with all types of Berlin Welcome Card.
What’s more, up to 3 children between the ages of 6 and 14 can also travel free on their parents’ ticket or when accompanying an adult.
Prams, luggage and one dog can also travel free of charge. A reduced-fare travel ticket is required for each additional dog. You need an additional bicycle ticket if you want to take your bike.
- Where can I buy the Berlin Welcome Card (sales outlets)?
Before your arrival in Berlin
As an online ticket, ticket voucher or physical ticket in our online shop, or by ringing the Berlin Service Center on: +49 (0)30- 25 00 25
At Berlin tourist information centres, many Berlin hotels as well as at sales outlets and public transport companies' tickets machines (S-Bahn Berlin GmbH and BVG). You can also get the Berlin Welcome Card directly upon arrival in the arrivals area at the Berlin airports.You can then get the associated guide at the Berlin tourist information centres as well as at BVG and S-Bahn sales outlets.
- Which regions are covered by the tariff zones Berlin AB or Berlin ABC?
The sections A and B each cover the actual urban area, whereby the outer limit of section B is largely identical to the city limits. Berlin-Brandenburg Airport (BER) is located in fare zone Berlin C. For this reason, tourists arriving at the Berlin-Brandenburg airport needs the Berlin Welcome Card for the fare zone ABC in order to have unrestricted use of public transport. Section C extends – measured from the city limits – up to a distance of 10 to 15 km into the surrounding areas. Exceptions here are tourist and special lines and journeys with Deutsche Bahn. Unfortunately, an extension of the Berlin Welcome Card AB to a connection ticket for tariff zone Berlin C is not possible.
- Can you travel to Potsdam with the Berlin Welcome Card?
Visitors to Berlin who want to travel to Potsdam or Sachsenhausen need the Berlin Welcome Card for fare zone ABC in order to use the public transport service without any restrictions. An extension of the Berlin Welcome Card AB to a connection ticket for tariff zone C is unfortunately not possible.
- How is the period of validity for the Berlin Welcome Card calculated?
It is possible to validate the card up to 31/12 of the calendar year in which the purchase was made. However, the latest period of validity is up to 02/01 (48-hour ticket) or 03/01 (72-hour ticket) or 03/01 at midnight (4-day ticket) or 04/01 at midnight (5-day ticket) or 05/01 at midnight (6-day ticket) of the following year.
The public transport ticket must be validated once before starting the journey in the ticket validation machine. The discounts included in the guide are exclusively valid combined with your Berlin Welcome Card travel ticket and only after its validation.
- Where can I get the guide if I already have the ticket?
The guide belongs to the Berlin Welcome Card and must always be presented when claiming discounts. You will receive the guide upon presentation of your Berlin Welcome Card ticket (from the machines) at Berlin tourist information centres as well as at BVG and S-Bahn sales outlets. The guide is also available as a downloadable version.