Voucher redemption office

You must convert the Berlin WelcomeCard Voucher at one of the designated redemption office in Berlin. The voucher is not valid for use as a travel pass. Any travel costs incurred in redeeming the voucher will not be refunded.

Berlin Tourist Information

– © visitBerlin, Foto: Philip Koschel

   Main station                 

Ground Floor / Entrance Europaplatz

daily 8 am – 8 pm

daily 10 am – 6 pm

   Hotel Park Inn by Radisson

daily 10 am – 6 pm (open until 31st of December 2020)

Airport Berlin-Brandenburg BER

 Terminal 1

Berlin-Brandenburg WelcomeCenter / Tourist Info

Terminal 1, Level E0

daily 9 am – 4 pm

 Terminal 5

Tourist-Information Berlin-Brandenburg

Terminal selection L, Main Hall / Ground Floor (right-hand side)

daily 7am – 10.30 pm

 Terminal 5

Tourist-Information Berlin-Brandenburg

Terminal selection M, Main Hall / Arrival

daily 7 am – 10.30 pm

Opening times are subject to change. More details and up-to-date opening hours