General FAQ Berlin WelcomeCard

Questions and answers about the Berlin WelcomeCard

Here, you can find everything that you have always wanted to know about the Berlin WelcomeCard as a visitor to Berlin.

In an extensive list of questions and answers, we have given you an overview with the most vital information, whether it is about a single variant, about the sales points or reductions for children. We also include concrete examples here.

Versions

Which versions of the Berlin WelcomeCard are available?

There are twelve different versions of the Berlin WelcomeCard

Berlin (fare zone Berlin AB)

• 48 hours 
• 72 hours
• 4 days
• 5 days
• 6 days

Important: The Berlin WelcomeCards for the fare zone Berlin ABC are required for travel to/from Berlin-Brandenburg Airport.

Berlin + Potsdam (fare zone Berlin ABC)

• 48 hours
• 72 hours 
• 4 days
• 5 days
• 6 days

Berlin WelcomeCard Museumsinsel (fare zone Berlin AB or Berlin ABC, including free admission to museums of the Museum Island, special exhibitions are excluded)

• Berlin WelcomeCard Museumsinsel 72h AB
• Berlin WelcomeCard Museumsinsel 72h ABC

The basic principle is:

All versions of the Berlin WelcomeCard are valid for one adult, an infinite number of children up to 6 years and up to 3 children between 6 and 14 years.

A reduced fare ticket is required for each dog travelling with the ticket holder.
You will need a bicycle ticket to travel with a bicycle.

Where to buy/order

Where can I purchase or order the Berlin WelcomeCard?

You can obtain the Berlin WelcomeCard
a) before your arrival in Berlin

• in our online shop

b) On location

• at the Berlin Tourist Infos
• in many Berlin hotels
• at the sales points of the public transport partners (S-Bahn Berlin GmbH and BVG)
• Berlin WelcomeCard tickets are also available at the ticket machines of the BVG and S-Bahn. You can then receive the corresponding guide in the Berlin Tourist Infos as well as at the sales points of the BVG and S-Bahn.
• You can also obtain the Berlin WelcomeCard in the BVG buses.

Buying at the airport

Can I purchase the Berlin WelcomeCard at the airport of Berlin?

Yes, you can. Berlin Brandenburg WelcomeCenter / Toruist Info; Terminal 1 Floor 0;  You can find out more here.

Where can I pick up my Guide?

Where do I receive the guide if I have already purchased the ticket at a ticket machine?

The guide is part of the Berlin WelcomeCard offer. You receive the guide when you present your Berlin WelcomeCard ticket (purchased from a ticket machine) in the Berlin Tourist Infos as well as at the sales points of the BVG and S-Bahn.

Benefits

Which advantages are offered by the Berlin WelcomeCard?

The Berlin WelcomeCard is generally valid for one adult and up to 3 children between 6 and 14 years. Children up to 6 years travel for free.With the Berlin WelcomeCard ticket AB it is possible to ride with all public transport services within the fare zone Berlin AB (including Berlin Tegel Airport, but excluding Potsdam and Berlin-Brandenburg Airport).With the Berlin WelcomeCard ticket ABC (Berlin+Potsdam) you can use the public transport services within the fare zone Berlin ABC in the fare zone Berlin ABC (including, Potsdam and Berlin-Brandenburg Airport).

With the additional extensive guide, you receive reductions of at least 25% with 200 TOP highlights in Berlin and Potsdam (e.g. for city tours, city walks, museums, attractions, stages, restaurants).

Partners and their reductions

The partners of the Berlin WelcomeCard and their reductions see

Berlin WelcomeCard City Guide pdf 

Validations

How is the time of validity of the Berlin WelcomeCard calculated?

The Berlin WelcomeCard is valid for 48 hours to 6 consecutive days depending on which version you have. The 48 hour and 72 hour versions of the Berlin WelcomeCard have a sliding validity period. This means the card is valid from the moment of the first use for 48 or 72 hours. The 4, 5 & 6-day version is valid from the first calendar day of use until midnight of the last calendar day.

The ÖPNV (personal public transport) ticket has to be devaluated in the stamping machine before entering the vehicle. The reductions included in the guide are exclusively valid with your Berlin WelcomeCard ticket and only during the validity of your ticket. Please note: The validity of the 4/5/6 day-ticket ends on the 4th/5th/6th day at midnight.

Children "under 14"?

Who is included in the “child” category?

With all versions of the Berlin WelcomeCard an infinite number of children up to 6 years can travel for free. Up to 3 children between 6 and 14 years can travel with one adult.

Children's reduction

Which providers give discounts not only to adults, but also to children?

Download guide book with all discount info as PDF document

AB/ABC fare zones

Which areas are covered by the zones Berlin AB or Berlin ABC?

The zones A and B each comprise of the original city area, and the outer boundary of zone B is almost identical with the city border. Since April 2008, the Berlin-Brandenburg Airport lies in fare zone C due to a tariff change of the transport companies. Thus, visitors of Berlin arriving from the Airport Berlin-Brandenburg require the Berlin WelcomeCard with fare zone ABC for unlimited use of the public transport services. The travel zone Berlin C stretches 10 to 15 km into the surrounding vicinity, measured from the city border. Season lines, special lines and journeys with the Deutsche Bahn are excluded.

You cannot extend your Berlin WelcomeCard AB by buying a ticket valid for the C zone.

Group reductions

Is a group reduction available with the Berlin WelcomeCard?

No, there are no group reductions.

Reduction for children and students

Is there a price reduction of the Berlin WelcomeCard for children and students?

No, there are no reductions for children and students.

More than 6 days?

Can I obtain the Berlin WelcomeCard for a visit longer than 6 days?

No, the Berlin WelcomeCard is valid for time periods of 48 hours, 72 hours, 4 days, 5 days or 6 days.