Right of rescission

Right of Rescission

1. Consumers have a right to rescind the contract under the following conditions: You have the right to cancel this contract within fourteen days without giving any reason. The right of cancellation does not exist, for the purchase of a voucher, an online ticket, an actual card or the BWC Museum Island (compare § 8 (6) ).

2. The rescission period is fourteen days from the date on which you or a third party named by you (other than the carrier) have taken possession of the goods.

3. To exercise your right of cancellation, you must notify us in writing (i.e. by post, fax, or email) at

Berlin Tourismus & Kongress GmbH
Customer Service & Sales
Schöneberger Str. 15
10963 Berlin (Germany)
Tel.: +49(0)30  -25 00 25
Fax: +49(0)30 -26 47 48 966
Email: versand@visitBerlin.de

clearly stating your intention to rescind this contract. You can sure use the attached rescission template, if you wish, but its use is not mandatory. The notice of rescission shall be deemed timely if it has been sent before the expiry of the rescission period stated herein.

Consequences of rescission

If you rescind this contract, we shall refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by use) within fourteen days from the date on which your notice of rescission has been received by us. We will refund the same method of payment that you used for the initial transaction, unless otherwise agreed with you; in no instance, will you be charged fees for this refund. We may withhold the refund until such time as we have received the returned goods or proof that such goods have been returned, whichever comes first.

You shall return the goods to us promptly and in any event not later than fourteen days from the date on which you notify us that you are exercising your right to rescind the contract. The deadline is met if you send back the goods before fourteen days run out.

We will bear the cost of such returns. You will only need to pay for any diminished value of the goods if the deterioration in value is due to handling beyond that which was necessary to ascertain the nature, characteristics and functioning of the goods.

Sample Form

If you want to cancel the contract, please fill out this form and send it back to: 

Berlin Tourismus & Kongress GmbH
Customer Service & Sales
Am Karlsbad 11
10785 Berlin (Germany)
Tel.: +49(0)30 -26 47 48 966
Email: versand@visitBerlin.de

– We/I hereby rescind the contract for the purchase of the following products or services:
Ordered/received (*) on
Customer name
Customer address
Customer signature (only if notice is provided on paper)

(*) Cross out that which does not apply

Alternatively, you can also contact us by telephone at +49 (0) 30 25 0 25, by Email (versand@visitBerlin.de) or by fax at +49 (0) 30 26 47 48 966 and notify us of your rescission.

Exclusion of the right of rescission

The statutory right of rescission does not exist for contracts sold by mail order, in particular for the purchase of tickets or contracts relating to the carriage of persons in accordance with §312(2)(5) BGB, as well as for contracts for accommodation services other than permanent housing, the transport of goods, vehicle rental, delivery of food and beverages, or the provision of other services related to leisure activities if the contract provides for a specific date or period (see §312g(2)(9) BGB).

There is no statutory right to rescind the purchase of a BWC/CTC voucher, BWC/CTC online ticket, BWC/CTC actual card or the BWC Museum Island.

End of the notice of right of rescission