Voucher redemption office

You must convert the Berlin WelcomeCard Voucher at one of the designated redemption office in Berlin. The voucher is not valid for use as a travel pass. Any travel costs incurred in redeeming the voucher will not be refunded.

Berlin Tourist Information

– © visitBerlin, Foto: Dirk Mathesius

   Main station                 

ground floor / entrance Europaplatz

daily 8 am– 9 pm



near Zoo / Kufürstendamm

Tauentzienstraße 9 / ground floor

Mo - Sa: 10 am – 6 pm


  Central Bus Station Berlin (ZOB)

Messedamm 2-4
Mon, Fri - Sat 8 am – 8 pm; Tue - Thu, Sun 8 am - 4 pm

   Brandenburger Tor (Brandenburg Gate)

Pariser Platz / south wing

daily 10 am – 6 pm

(extended opening hours in April – October)*


   Hotel Park Inn by Radisson

Alexanderplatz 7, hotel lobby
Mo - Sa: 7 am – 9 pm
Sun: 8 am - 6 pm


  Tegel Airport (TXL)

Terminal A, opposite Gate 1

daily 8 am– 7 pm


Berlin Airports


Tegel Airport (TXL)

   Berlin Tourist Info TXL (see above)


   DER Touristik Airportservices GmbH

Terminal A, opposite Gate 2

daily 4.30am - 8.30pm


Schoenefeld Airport (SXF)

Tourist-Information Berlin-Brandenburg

Terminal A, main hall / ground floor right side

daily 7am – 10.30pm


Central Bus Station Berlin (ZOB)


main hall

Masurenallee 4-6

daily 6 am - 8 pm

* more details and up-to-date opening hours